Privacy Policy

This Privacy Policy explains how EventLoop (“we”) collects, uses and protects your information when you use EventLoop.

Information we collect

• Booking details: your name, email address and phone number.
• Transaction details: the show, tickets and amount. Card/UPI details are handled entirely by our payment provider — we never see or store them.
• Technical data: basic log/cookie data needed to operate the site securely.

How we use it

• To process bookings, take payment and send you your booking confirmation.
• To provide customer support and important updates about your booking or event.
• To meet legal, tax and accounting obligations.

Payments

Payments are processed by Cashfree. Your payment information is submitted directly to Cashfree over a secure connection and is subject to their privacy practices. We only receive a payment reference and status.

Sharing

We share data only with service providers who help us run the Platform (e.g. the payment gateway and hosting), and where required by law. We do not sell your personal data.

Analytics & cookies

With your consent, we use first-party cookies to measure how the site is used (pages viewed, which shows are popular, and where visitors come from). This data is anonymous — we assign a random visitor identifier and do not store your IP address, name or email in our analytics. We only begin measuring after you choose “Accept” on the cookie banner; choosing “Decline” means no analytics cookies are set. You can withdraw consent at any time by clearing cookies for this site.

Your rights

You may request access to, correction of, or deletion of your personal data by emailing support@eventloop.example.

Contact

EventLoop, India. Email support@eventloop.example.

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